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A
Mixing two products
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B
The transfer of infectious material from one surface, tool, or person to another
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C
Cleaning a tool twice
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D
Using a new tool
Why this is the answer
Cross-contamination is the transfer of infectious material — such as bacteria, viruses, or fungi — from one surface, tool, or person to another. For example, using the same un-disinfected implement on two clients, or touching a clean tool with a contaminated glove, can spread infection. Preventing cross-contamination is central to salon safety: it requires disinfecting multi-use tools between clients, discarding single-use items, washing hands, and avoiding 'double-dipping' products. Recognizing when and how cross-contamination occurs is a key exam skill.
Source: Scientific Concepts — Cross-Contamination