Describe how you handle unexpected changes in your daily routine.

Mail carrier work involves frequent unexpected variation: route changes, weather, parcels that arrive late, mail volume that varies seasonally, customer requests, vehicle issues, holds, forwards. The exam is screening for adaptability. The pattern that scores well: (1) accept change without resistance — flexibility is a job requirement; (2) prioritize quickly when new information comes in; (3) clarify when needed — asking is fine, refusing is not; (4) maintain accuracy through the disruption. Frustration, refusal to change, and walking away are exactly the patterns the 474 is designed to filter out. On adaptability items, the best answer combines: accept + adjust + clarify + maintain quality.