247SimpleTests
USPS · Situational Judgment

You are delivering mail in a neighborhood and a resident asks you to deliver a large package to their elderly neighbor who cannot come to the door. What should you do?

  1. A Leave it on the doorstep without a signature
  2. B Follow your delivery procedures — attempt delivery, ring the bell, and if required leave a notice; do not leave packages requiring signatures without obtaining one
  3. C Give it to the neighbor making the request
  4. D Return to the station without attempting delivery

Why this is the answer

Proper delivery procedures must be followed regardless of third-party requests. If a signature is required, you must attempt delivery directly to the addressee or authorized recipient. Handing packages to neighbors without authorization violates delivery procedures and the addressee's privacy. Leave a delivery notice with pickup/redelivery instructions.
Source: USPS 474 VEA, Delivery Procedures

Practice more questions

This question is from our USPS Exam Practice Tests practice test. Take the full practice test to test your knowledge across all Situational Judgment and other topics.

Take the VEA 474 (Mail Carrier) practice test →

New to this exam? Our USPS exam guide explains the format, scoring, and how to prepare.

Related questions

Situational Judgment

You realize you accidentally delivered a piece of mail to the wrong address — you put a neighbor's letter in the customer's mailbox by mistake. What is the BEST action?

 Situational Judgment

It is raining heavily and you are running behind on your route. A coworker offers to help you finish but tells you to skip scanning each package since you are pressed for time. What should you do?

 Situational Judgment

You notice that a coworker has been arriving late frequently and other coworkers are picking up their work. What is the BEST action?

 Situational Judgment

You are delivering mail and notice a customer's house door is wide open with no one visible, and the home looks unusual (mail piled up, lights off mid-day, etc.). What is the BEST action?

Recommended study materials

Study guide

Post Office Jobs 2024–2025 (Bookmaster)

Complete USPS career guide covering the Virtual Entry Assessments (474, 475, 476, 477) and hiring process.

View on Amazon Study guide

Postal Exam Secrets Study Guide (Mometrix)

Prep for all four USPS VEA exams: situational judgment, work scenarios, and Tell Your Story sections.

View on Amazon Study guide

Norman Hall's Postal Exam Preparation Book

Thousands of practice questions for postal exams with detailed answer explanations.

View on Amazon

As an Amazon Associate, 247SimpleTests earns from qualifying purchases. Recommendations are chosen by our editorial team for genuine relevance to this exam. Full disclosure →