Reviewing incident records periodically allows a manager to:

Periodically reviewing incident records allows a manager to identify patterns or recurring issues — such as a particular shift, situation, or gap in training that leads to problems — and to improve procedures and training accordingly. This turns documentation from a passive record into an active tool for continuous improvement and risk reduction. For example, repeated incidents at closing time might prompt changes to last-call procedures. Using records to learn and adjust strengthens the establishment's responsible-service practices over time and demonstrates a proactive, compliance-minded management approach.