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Alcohol Server · Liability and Responsibility

If an employer's house policy conflicts with a server's personal preference, what should the server follow?

Reviewed by Jordan Morley, Editorial Lead at 247SimpleTests. Written by the 247SimpleTests Editorial Team from the official source material cited on every question.

Correct answer

The house policy and the law, which the server is obligated to follow

  1. A Whatever the customer wants
  2. B Neither
  3. C The house policy and the law, which the server is obligated to follow
  4. D Their personal preference

Why this is the answer

A server is obligated to follow the law and their employer's house policies, even if those differ from the server's personal preferences. House policies (such as carding everyone or limiting drink counts) are designed to keep service lawful and reduce risk, and the server acts under the establishment's license. Ignoring house policy can expose both the server and the business to liability and disciplinary action. When the law and a stricter house policy both apply, the server follows the stricter standard. Compliance protects everyone involved.
Source: Responsible Beverage Service — Following House Policy

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About this topic: Liability and Responsibility

Liability questions cover who is responsible when an over-served patron causes harm — the server, the manager, the licensee — and the defences a certified server has. Knowing the chain of responsibility is what the certification is for. This is one of 9 Seller-Server questions on liability and responsibility, each with a full explanation on a single study page.

New to this exam? Our Alcohol Server exam guide explains the format, scoring, and how to prepare.

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