Insurance · General

What is the purpose of a 'reservation of rights' letter?

Correct answer

To notify the insured that the insurer is investigating the claim while reserving the right to deny coverage if investigation reveals non-coverage

  1. A To reserve the best hotel during a CAT deployment
  2. B To notify the insured that the insurer is investigating the claim while reserving the right to deny coverage if investigation reveals non-coverage
  3. C To reserve the insured's rights against a third party
  4. D To guarantee payment of a claim

Why this is the answer

A reservation of rights (ROR) letter is sent when an adjuster is uncertain whether a claim is covered but investigates anyway. It preserves the insurer's right to later deny coverage without waiving that right through the act of investigating. Without an ROR, an insurer that investigates extensively might be held to have waived coverage defenses under estoppel principles.
Source: Adjuster Exam, Reservation of Rights

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