What is a primary goal of the claims investigation an adjuster conducts?

The claims investigation aims to establish the facts needed to handle a claim fairly and accurately: what happened (the cause and circumstances of the loss), whether the policy in force covers the loss (and any exclusions or conditions that apply), who or what was responsible, and the extent and value of the damages or injuries. The adjuster gathers evidence — such as the loss notice, photos, documents, statements, and expert reports — to reach a supported conclusion. The goal is a correct, fair determination, not to deny claims reflexively. Understanding the purpose and scope of the claims investigation is core content for the adjuster exam.