NCLEX · Therapeutic Communication

A client with depression says, 'Nothing ever gets better for me.' Which response is MOST therapeutic?

Correct answer

'It sounds like you're feeling hopeless. What's been happening that makes you feel that way?'

  1. A 'It sounds like you're feeling hopeless. What's been happening that makes you feel that way?'
  2. B 'You have so much to be grateful for.'
  3. C 'Things will definitely improve — just stay positive.'
  4. D 'Let's talk about something more uplifting.'

Why this is the answer

THERAPEUTIC RESPONSE to expressions of hopelessness acknowledges the feeling, validates it, and opens exploration without false reassurance. The best response: (1) REFLECTS THE EMOTION — 'It sounds like you're feeling hopeless' names what the client communicated; (2) INVITES ELABORATION — the open-ended question 'What's been happening...' allows the client to explore the source without directing them to a specific answer; (3) DOES NOT MINIMIZE — it takes the statement seriously. FALSE REASSURANCE ('Things will definitely improve') is non-therapeutic because: it dismisses the client's current experience; it makes a promise you cannot keep; it communicates that their feelings are wrong; it often ends the conversation. CHANGING THE SUBJECT ('talk about something uplifting') is avoidance — it communicates that you are uncomfortable with their distress. 'GRATITUDE' RESPONSES (you have so much to be grateful for) are invalidating — they compare the client's suffering to others' blessings and imply they should feel differently.

Pn clinical note: A client expressing hopelessness should also be assessed for suicidal ideation — hopelessness is one of the strongest predictors of suicide risk; after therapeutic exploration of the feeling, directly ask about safety.

Source: NCLEX-PN Test Plan: Psychosocial — Therapeutic Communication, Hopelessness

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About this topic: Therapeutic Communication

Therapeutic communication questions ask for the best response to a client — open-ended, reflective, non-judgemental — and the blocks to avoid: false reassurance, giving advice, changing the subject, why questions. This is one of 15 PN: Psychosocial Integrity questions on therapeutic communication, each with a full explanation on a single study page.

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