NCLEX · Therapeutic Communication

A confused elderly client says: 'I need to get home — my children are waiting for me.' The client's children are adults who live in another city. What is the most therapeutic response?

Correct answer

'You're missing your family. Tell me more about your children' — acknowledging the emotional content and redirecting gently without confronting a confused patient's reality

  1. A 'You don't have any children waiting — they live far away.'
  2. B 'You're in the hospital, not at home — there is no need to go anywhere.'
  3. C 'You're missing your family. Tell me more about your children' — acknowledging the emotional content and redirecting gently without confronting a confused patient's reality
  4. D 'I'll call your children right now.'

Why this is the answer

THERAPEUTIC RESPONSE TO CONFUSED/DEMENTED PATIENTS: Directly correcting the reality of a confused patient often causes distress and agitation without therapeutic benefit — the patient may not retain the correction. BEST APPROACH: Acknowledge the EMOTION behind the statement ('You're missing your family') — this validates the emotional reality which is real, even if the situational reality is confused; Gently redirect ('Tell me about your children' or distract with an activity); Do not lie ('Yes, I'll take you home') — this is not therapeutic and creates trust issues; Do not aggressively orient ('You're in the hospital!') — this creates distress; VALIDATION THERAPY: An evidence-based approach for dementia that acknowledges the patient's emotional reality rather than orienting them to an external reality they cannot hold. LPN applies this principle in daily care interactions with confused patients.
Source: NCLEX-PN PS — Therapeutic Communication, Confused Elderly Patients