NCLEX · Therapeutic Communication

A nurse repeats the main idea a client has expressed, in the nurse's own words, to confirm understanding. This therapeutic technique is called:

Correct answer

Restating or paraphrasing

  1. A Giving advice
  2. B Restating or paraphrasing
  3. C Changing the subject
  4. D False reassurance

Why this is the answer

Restating (or paraphrasing) is a therapeutic communication technique in which the nurse repeats the main idea the client expressed, using the nurse's own words, to confirm understanding and show the client they are being heard. It encourages the client to continue and clarifies meaning. This differs from non-therapeutic responses such as giving advice, changing the subject, or offering false reassurance ('Everything will be fine'), all of which can block communication. Recognizing therapeutic techniques like restating, reflecting, and clarifying — and distinguishing them from communication blocks — is a core psychosocial concept. (Verify against current NCLEX prep materials.)
Source: NCLEX-PN Psychosocial — Therapeutic Communication, Restating