Which of the following is a non-therapeutic communication response that the nurse should AVOID?

False reassurance — telling a client 'Don't worry, everything will be okay' — is a non-therapeutic response the nurse should avoid, because it dismisses the client's real concerns, can feel dismissive, and may discourage them from sharing further. Therapeutic techniques include offering self (making oneself available), using silence to give the client time, and reflecting feelings to show empathy. Recognizing communication blocks (false reassurance, giving advice, changing the subject, being defensive, asking 'why' questions) versus facilitative techniques is a fundamental psychosocial-communication concept. (This reflects general principles; verify against current NCLEX prep materials.)