NCLEX · Therapeutic Communication

Which of the following is a non-therapeutic communication response that the nurse should AVOID?

Correct answer

Giving false reassurance ('Don't worry, everything will be okay.')

  1. A Offering self ('I'll sit with you for a while.')
  2. B Giving false reassurance ('Don't worry, everything will be okay.')
  3. C Using silence to allow the client to gather thoughts
  4. D Reflecting the client's feelings back to them

Why this is the answer

False reassurance — telling a client 'Don't worry, everything will be okay' — is a non-therapeutic response the nurse should avoid, because it dismisses the client's real concerns, can feel dismissive, and may discourage them from sharing further. Therapeutic techniques include offering self (making oneself available), using silence to give the client time, and reflecting feelings to show empathy. Recognizing communication blocks (false reassurance, giving advice, changing the subject, being defensive, asking 'why' questions) versus facilitative techniques is a fundamental psychosocial-communication concept. (This reflects general principles; verify against current NCLEX prep materials.)
Source: NCLEX-PN Psychosocial — Communication Blocks

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About this topic: Therapeutic Communication

Therapeutic communication questions ask for the best response to a client — open-ended, reflective, non-judgemental — and the blocks to avoid: false reassurance, giving advice, changing the subject, why questions. This is one of 15 PN: Psychosocial Integrity questions on therapeutic communication, each with a full explanation on a single study page.

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