NCLEX · Management of Care

Which action by a nurse demonstrates appropriate use of the chain of command?

Correct answer

Reporting a concern about a physician's order first to the charge nurse, then escalating to the nurse manager and through the medical chain if the concern is not addressed

  1. A Calling the physician directly with a non-urgent question without notifying the charge nurse
  2. B Reporting a concern about a physician's order first to the charge nurse, then escalating to the nurse manager and through the medical chain if the concern is not addressed
  3. C Refusing to speak to the physician at any time
  4. D Discussing the concern in a public area

Why this is the answer

The chain of command is the hierarchical structure used to escalate clinical concerns when standard channels do not resolve them. Proper sequence: bring the concern to the immediate supervisor first (charge nurse), then to the nurse manager, then to higher administrative or medical authorities (nursing supervisor, attending physician, chief medical officer, ethics committee) as needed. The nurse should document each step and the response. Using the chain of command appropriately: addresses concerns about unsafe care without bypassing legitimate authority; protects the nurse who must justify their actions; ensures patient safety. The nurse is professionally and legally obligated to advocate for patient safety even when this means escalating against a physician's order. Refusing to speak to the physician or discussing concerns publicly are inappropriate.
Source: NCLEX-RN Test Plan, Management of Care — Chain of Command

Practice more questions

This question is from our NCLEX Practice Tests practice test. Take the full practice test to test your knowledge across all Management of Care and other topics.

Take the RN: Safe and Effective Care Environment practice test →

New to this exam? Our NCLEX exam guide explains the format, scoring, and how to prepare.

Related questions

State-specific guides

Need information for your state? Our state guides cover local requirements, fees, and what to expect on exam day.