On your route, you notice mail for an address that appears to be abandoned — the mailbox is overflowing and the yard is severely overgrown. What should you do?

Report observations to your supervisor through proper channels. An overflowing mailbox may indicate the resident is away, ill, or there's a safety concern. USPS has procedures for holding mail and notifying authorities when residents may be at risk. Your observation could be critical — report it. Never destroy or discard mail under any circumstances.