A regular customer on your route is elderly and sometimes asks you to wait while they come to the door for a signature. What is the best approach?

CUSTOMER SERVICE and COURTESY: Showing reasonable patience and courtesy to customers — especially elderly or those needing a bit more time — reflects the service values USPS wants, while still balancing route completion and procedures. Being rude or refusing reasonable patience scores poorly; so does failing to obtain a required signature by leaving immediately. The 474 VEA rewards a service-oriented attitude that treats customers with respect and patience within practical constraints. Carriers often build positive relationships with customers on their routes; courtesy and reasonable accommodation are valued, balanced against efficiency.