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USPS · Situational Judgment

You scanned a package as delivered but then realize you have not actually delivered it yet. What is the BEST action?

Correct answer

Correct the situation immediately — deliver the package and, if needed, fix the scan/record per procedure and inform your supervisor so the record is accurate

  1. A Leave the scan as is since it is a small error
  2. B Correct the situation immediately — deliver the package and, if needed, fix the scan/record per procedure and inform your supervisor so the record is accurate
  3. C Delete the package from your truck records
  4. D Tell the customer it was lost

Why this is the answer

Accuracy of scanning and delivery records is important to USPS operations and customer trust, and this item also tests honesty. The best response is to correct the error promptly: actually deliver the package and ensure the record is accurate, following procedure and informing a supervisor if needed. Leaving a false 'delivered' scan in place, hiding the package, or lying to the customer are integrity failures that the exam screens against. Demonstrating that you keep records honest and accurate — and fix mistakes openly rather than covering them up — is consistently the strongest choice.
Source: USPS 474 VEA — Scanning Accuracy and Honesty

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