USPS · Physical Work and Stamina

You are working a long shift and notice your back is starting to ache from repeated lifting. What is the BEST action?

Correct answer

Use this as a signal to check your lifting technique, take a brief break if possible, ask a coworker for team-lift help on heavy items, and inform a supervisor if the pain becomes significant

  1. A Push through the pain and keep working at the same pace
  2. B Use this as a signal to check your lifting technique, take a brief break if possible, ask a coworker for team-lift help on heavy items, and inform a supervisor if the pain becomes significant
  3. C Stop working entirely without telling anyone
  4. D Lift faster to finish sooner

Why this is the answer

Mail handler injuries — especially back injuries from improper lifting — are a major operational concern at USPS and a heavily screened trait. The exam is testing whether you: (1) recognize body signals as feedback, not as something to ignore; (2) take corrective action (check technique, team-lift, brief rest); (3) communicate with supervisors when pain is significant rather than hiding it; (4) don't try to power through in ways that lead to serious injury. 'Push through' is the response pattern most likely to result in workers comp claims and long-term injuries — exactly what USPS is screening to avoid. 'Stop without telling anyone' fails because it leaves your team short. 'Lift faster' makes injury more likely. The right answer combines awareness + technique check + appropriate communication.
Source: USPS VEA-MH, Safe Lifting