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USPS · General

During a busy period, a supervisor gives instructions that change how your section is working. What is the best response?

Correct answer

Follow the supervisor's instructions cooperatively, adapting to the change to support the operation's needs

  1. A Ignore the new instructions and keep doing it your way
  2. B Follow the supervisor's instructions cooperatively, adapting to the change to support the operation's needs
  3. C Argue that your way is better
  4. D Slow down in protest

Why this is the answer

FOLLOWING DIRECTION and ADAPTABILITY: When a supervisor changes procedures during a busy period, the best response is to follow the instructions COOPERATIVELY and adapt — supporting the operation's needs. Ignoring instructions, arguing, or slowing down in protest all score poorly. The 475 VEA rewards employees who can take direction and adapt to changing demands, which is essential in a fast-paced processing environment where priorities shift to meet deadlines. Supervisors coordinate the overall operation; cooperatively following their direction (while concerns can be raised appropriately later) keeps the facility running smoothly and reflects the teamwork the assessment values.
Source: USPS 475 VEA — Teamwork, Following Direction

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