A new mail handler on your team is struggling to keep up and seems unsure of procedures. What is the best response?

TEAMWORK and MENTORING: Helping a struggling new team member by patiently explaining procedures and offering support reflects the cooperative attitude USPS values. Letting them fail, complaining about them, or doing all their work for them (which prevents learning) all score poorly. The 475 VEA rewards team orientation — experienced employees who help newcomers strengthen the whole operation. A supportive, patient approach to training and helping coworkers contributes to overall facility success and reflects the collaborative work environment USPS seeks; this kind of constructive teamwork consistently scores well on the assessment.