USPS · Processing Line Teamwork

A supervisor you don't usually work with asks you to do something that seems to conflict with your normal procedure. What should you do?

Correct answer

Politely clarify the instruction — explain what you normally do and ask if they are requesting a different approach, or confirm with your regular supervisor — the goal is clarity without confrontation

  1. A Ignore the instruction and follow your normal procedure
  2. B Follow the new instruction without question
  3. C Politely clarify the instruction — explain what you normally do and ask if they are requesting a different approach, or confirm with your regular supervisor — the goal is clarity without confrontation
  4. D Argue with the supervisor about which procedure is correct

Why this is the answer

Procedural discrepancies between supervisors create genuine ambiguity. The professional response is to seek clarification calmly — not to ignore the instruction (insubordination) or follow it blindly without understanding (potential error). Stating what you normally do and asking whether the supervisor is intentionally changing the approach is both respectful and practical. If still uncertain, checking with your regular supervisor is appropriate.
Source: USPS 476 VEA, Handling Conflicting Instructions