A customer asks for a service you're not certain about — like a specific international shipping option to an unusual destination. What's the BEST response?

USPS rates and services are extensive — domestic and international, multiple service classes (Priority Mail, Priority Express, First-Class, USPS Ground Advantage, Media Mail, Bound Printed Matter, etc.), zone-based pricing, country-specific international restrictions, customs forms, insurance, tracking, dimensional pricing, and special services. No clerk knows everything; the system provides resources. The exam is screening for: (1) HONESTY about not knowing — never guess on customer information that affects what they pay or whether their mail gets there; (2) USE RESOURCES — rate charts, computer systems, supervisor, USPS website; (3) ACCURATE ANSWERS — better to take a minute and give correct info than guess wrong; (4) RESPECT for customer time — acknowledge the brief wait. Making things up creates problems: wrong service paid for (refunds, complaints), wrong destination route (mail delays/losses), wrong customs declarations (international holds), wrong delivery expectations. Refusing fails the service mission. Sending to a different post office is unnecessary — the resources are right there. The right pattern: honesty + research + accurate delivery + appreciation.