PACKAGING GUIDANCE and SERVICE RECOMMENDATIONS are core USPS customer service competencies. The goal is to help the customer achieve their actual goal — getting the item delivered intact. PACKAGING GUIDANCE for fragile items: (1) OUTER BOX: use a sturdy corrugated box in good condition (not recycled boxes with damage); the box should be sized to allow at least 2 inches of cushioning on all sides; (2) INNER CUSHIONING: bubble wrap (multiple layers) for fragile items; foam peanuts; air pillows; crumpled kraft paper; all six sides need cushioning — top, bottom, and all four sides; (3) DOUBLE BOXING: for very fragile or valuable items, place the inner-wrapped item in a smaller box, then place that box in a larger outer box with cushioning between the two; (4) SECURE: strong packing tape (not masking tape, rubber bands, or thin tape) on all seams; (5) LABEL: 'Fragile' on multiple sides (reduces but doesn't eliminate rough handling; USPS legally does not guarantee special handling for 'Fragile' labels but it does help);
Service options:
Priority mail: 1-3 day delivery; includes $100 built-in insurance; first class of damage claims if damage occurs.
Priority mail express: overnight to 2-day; includes $100 insurance; First Class Package or Parcel Select have lower included insurance.
Additional insurance: available for purchase at retail for items worth more than included coverage.
Customer service principle: if the item is damaged despite proper packaging, file a damage claim; USPS will inspect the packaging when processing claims — proper packaging is required for a successful claim.