A customer is upset because a service costs more than they expected and accuses you of overcharging. What is the best response?

HANDLING PRICING DISPUTES: When a customer questions a charge, the best response is to CALMLY VERIFY the correct charge, EXPLAIN clearly how the cost is determined (weight, service type, destination, extra services), and CORRECT any actual error — being transparent and respectful. Arguing, improperly undercharging just to avoid conflict (which creates a financial discrepancy), or being dismissive all score poorly. The 477 VEA rewards transparency, accuracy, and respectful communication. Customers often don't understand pricing factors; a clear, calm explanation usually resolves the concern, and verifying ensures accuracy. Transparency about pricing and willingness to double-check (and fix genuine errors) reflect the honest, service-oriented approach the assessment values.