A friend comes to your counter and jokingly asks you to give them a discount or free postage since you know them. What should you do?

INTEGRITY and IMPARTIALITY: A friend (or anyone) must be charged the CORRECT amount and treated like any other customer — giving unauthorized discounts or free postage is DISHONEST, against policy, and a misuse of position (effectively theft from USPS). Quietly giving free service, or charging more as a 'joke,' are both improper. The 477 VEA emphasizes integrity — clerks handle funds and must apply correct charges to everyone impartially, without favoritism. Using your position to give friends unauthorized benefits violates the honesty and accountability USPS requires; treating all customers equally and charging correctly, regardless of personal relationships, reflects the integrity the assessment values.