Alcohol Server · Manager Responsibilities

A manager who observes a server about to serve an obviously intoxicated customer should:

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Correct answer

Intervene to prevent the illegal service and coach the server

A Do nothing
B Encourage the sale
C Intervene to prevent the illegal service and coach the server
D Wait until after the sale

Why this is the answer

A manager who sees a server about to serve an obviously intoxicated customer should intervene to prevent the illegal service and then coach the server on recognizing intoxication and refusing service appropriately. Allowing the sale would expose the server, the manager, and the establishment to liability and could harm the customer or others. Part of a manager's role is active supervision — stepping in when needed and using the moment as a training opportunity. Prompt intervention reinforces a culture where responsible service is expected and supported.

Source: Responsible Beverage Service — Manager Intervention

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About this topic: Manager Responsibilities

A licensed on-premise manager is personally accountable for what happens under the licence: who serves, who is served, how incidents are handled and what the regulator finds on inspection. These questions test the duties that cannot be delegated away. This is one of 12 On-Premise / Manager questions on manager responsibilities, each with a full explanation on a single study page.

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A manager who observes a server about to serve an obviously intoxicated customer should:

Why this is the answer

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About this topic: Manager Responsibilities

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Study materials on Amazon

Alcohol server training guides

TABC & seller-server prep books

Responsible service references