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Alcohol Server · Manager Responsibilities

A manager who observes a server about to serve an obviously intoxicated customer should:

Correct answer

Intervene to prevent the illegal service and coach the server

  1. A Do nothing
  2. B Intervene to prevent the illegal service and coach the server
  3. C Encourage the sale
  4. D Wait until after the sale

Why this is the answer

A manager who sees a server about to serve an obviously intoxicated customer should intervene to prevent the illegal service and then coach the server on recognizing intoxication and refusing service appropriately. Allowing the sale would expose the server, the manager, and the establishment to liability and could harm the customer or others. Part of a manager's role is active supervision — stepping in when needed and using the moment as a training opportunity. Prompt intervention reinforces a culture where responsible service is expected and supported.
Source: Responsible Beverage Service — Manager Intervention

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