Leading by example, a manager who consistently follows responsible-service rules:

A manager who consistently follows responsible-service rules — and applies them even to VIPs or regulars — leads by example and reinforces the standard, making it more likely that staff will comply. Conversely, a manager who makes exceptions or signals that rules can be bent undermines the whole culture of compliance. Staff take cues from leadership, so consistent, principled enforcement at the management level is one of the most powerful tools for maintaining responsible service. Managers should model the exact behavior they expect from their team, without favoritism.