Alcohol Server · Staff Training and Supervision

A manager notices a server repeatedly rushing ID checks during busy times. The manager should:

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Correct answer

Coach the server on the importance and method of proper ID checks, even when busy

A Fire them instantly
B Ignore it since it is busy
C Coach the server on the importance and method of proper ID checks, even when busy
D Tell them to skip IDs to go faster

Why this is the answer

If a manager notices a server repeatedly rushing ID checks during busy periods, the manager should coach the server on why thorough ID verification matters and how to do it efficiently even when busy — reinforcing that the legal requirement and risk do not relax under pressure. Ignoring the behavior invites an illegal sale to a minor; telling the server to skip IDs would be reckless and unlawful. Constructive coaching corrects the habit while keeping the server engaged. Managers should monitor for these pressure-driven shortcuts and address them before they lead to a violation.

Source: Responsible Beverage Service — Correcting Shortcuts

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About this topic: Staff Training and Supervision

The manager must make sure every server is certified, trained on house policy and supervised in practice. These questions cover training requirements, refresher timelines and what to do when a server breaks policy. This is one of 10 On-Premise / Manager questions on staff training and supervision, each with a full explanation on a single study page.

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A manager notices a server repeatedly rushing ID checks during busy times. The manager should:

Why this is the answer

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About this topic: Staff Training and Supervision

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