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Alcohol Server · Staff Training and Supervision

A manager notices a server repeatedly rushing ID checks during busy times. The manager should:

Correct answer

Coach the server on the importance and method of proper ID checks, even when busy

  1. A Ignore it since it is busy
  2. B Coach the server on the importance and method of proper ID checks, even when busy
  3. C Fire them instantly
  4. D Tell them to skip IDs to go faster

Why this is the answer

If a manager notices a server repeatedly rushing ID checks during busy periods, the manager should coach the server on why thorough ID verification matters and how to do it efficiently even when busy — reinforcing that the legal requirement and risk do not relax under pressure. Ignoring the behavior invites an illegal sale to a minor; telling the server to skip IDs would be reckless and unlawful. Constructive coaching corrects the habit while keeping the server engaged. Managers should monitor for these pressure-driven shortcuts and address them before they lead to a violation.
Source: Responsible Beverage Service — Correcting Shortcuts

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