A manager's attitude toward responsible service is important because staff tend to:

A manager's attitude toward responsible service is important because staff tend to follow the priorities and examples set by management. If a manager treats ID checks, intoxication monitoring, and lawful service as genuine priorities — and models them personally — staff are far more likely to do the same. If a manager signals that sales trump compliance, standards erode. This is why leadership and tone-from-the-top are repeatedly emphasized: the manager's consistent commitment to responsible service is one of the strongest determinants of how the whole team behaves.