Alcohol Server · Manager Responsibilities

A manager's attitude toward responsible service is important because staff tend to:

Correct answer

Follow the priorities and examples set by management

  1. A Follow the priorities and examples set by management
  2. B Do the opposite of the manager
  3. C Only listen to customers
  4. D Ignore management entirely

Why this is the answer

A manager's attitude toward responsible service is important because staff tend to follow the priorities and examples set by management. If a manager treats ID checks, intoxication monitoring, and lawful service as genuine priorities — and models them personally — staff are far more likely to do the same. If a manager signals that sales trump compliance, standards erode. This is why leadership and tone-from-the-top are repeatedly emphasized: the manager's consistent commitment to responsible service is one of the strongest determinants of how the whole team behaves.
Source: Responsible Beverage Service — Management Attitude

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About this topic: Manager Responsibilities

A licensed on-premise manager is personally accountable for what happens under the licence: who serves, who is served, how incidents are handled and what the regulator finds on inspection. These questions test the duties that cannot be delegated away. This is one of 12 On-Premise / Manager questions on manager responsibilities, each with a full explanation on a single study page.

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