Knowing the location and use of emergency contacts and exits is part of:

Knowing the location of emergency exits, how to contact emergency services, and the establishment's emergency procedures is part of maintaining a safe environment and being prepared to respond to incidents — whether a medical emergency from alcohol poisoning, a fire, or an altercation. Staff who know what to do and where to go can act quickly when seconds matter. Managers should ensure exits are clear, emergency contacts are accessible, and staff are familiar with procedures. This baseline preparedness underpins the establishment's ability to keep patrons and staff safe in a crisis.