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A
Healthy hair
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B
An infectious or inflamed condition, such as an active fungal infection or open sores
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C
Slightly dry ends
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D
Normal oiliness
Why this is the answer
A cosmetologist should not perform a service when the client has an infectious, inflamed, or broken-skin condition of the scalp or skin — such as an active fungal infection (like ringworm), severe inflammation, open sores, or signs of infestation — because the service could spread infection or worsen the condition. In such cases, the client should be referred to a physician. Recognizing contraindications protects the client, the professional, and other clients. Distinguishing normal conditions from those that prohibit service is a key exam and safety skill.
Source: Scientific Concepts — Service Contraindications