A customer wants to know if they can receive mail at their P.O. Box even when the post office is closed. What is the correct answer?

P.O. Box access is one of the key benefits of P.O. Box rental. Post office lobbies (where P.O. Boxes are located) are typically accessible earlier in the morning and later in the evening than counter service hours — and often on Sundays when counters are closed. Some facilities have 24-hour lobby access. This distinction between lobby hours and counter hours is a common customer question at 477 counter positions.