A customer doesn't speak English well and is having trouble communicating their needs. What is the best approach?

SERVING ALL CUSTOMERS: With a customer who has limited English, the best approach is PATIENCE — use clear, simple communication, visual aids (pointing to options, written information), or available translation resources, and make a genuine effort to understand and help. Turning them away, skipping them, or guessing and processing the wrong thing all provide poor service. The 477 VEA rewards treating ALL customers with patience and respect and making genuine efforts to serve diverse customers. USPS serves the entire public; helping customers despite communication barriers — patiently and resourcefully — reflects the inclusive, service-oriented attitude the assessment values; every customer deserves a real effort to meet their needs.