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USPS · Customer Interaction and Service

Which statement best describes your approach to serving every customer?

Correct answer

I treat every customer with courtesy, patience, and professionalism, giving each one accurate help regardless of how busy I am

  1. A I serve customers I like and rush the rest
  2. B I treat every customer with courtesy, patience, and professionalism, giving each one accurate help regardless of how busy I am
  3. C I only help customers who are friendly to me
  4. D Customer service is not really my responsibility

Why this is the answer

Retail associates represent the Postal Service to the public, and consistent, fair, professional service to every customer is essential. The best answer reflects treating all customers with courtesy, patience, and professionalism and giving each accurate help regardless of how busy things get. Serving only customers you like, conditioning service on the customer's friendliness, or disclaiming responsibility for service all conflict with the customer-focused values the exam rewards. The VEA looks for a genuine commitment to high-quality service for everyone, which is the foundation of the retail role.
Source: USPS 477 VEA — Service Attitude

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