Alcohol Server · Refusing Service

What alternatives can a server offer when refusing alcohol to an intoxicated customer?

Reviewed by Jordan Morley, Editorial Lead at 247SimpleTests. Written by the 247SimpleTests Editorial Team from the official source material cited on every question.

Correct answer

Water, food, coffee, or assistance arranging safe transportation such as a taxi or rideshare

A A drink to go
B Nothing
C A stronger drink
D Water, food, coffee, or assistance arranging safe transportation such as a taxi or rideshare

Why this is the answer

When refusing alcohol to an intoxicated customer, a server can offer constructive alternatives: water or non-alcoholic beverages, food, and help arranging safe transportation such as calling a taxi, a rideshare, or a sober friend. These alternatives keep the customer cared for and reduce the risk that they will drive impaired. The goal is not just to stop service but to help the customer get home safely. Offering these options also makes the refusal feel less like rejection and more like the establishment looking out for the customer's wellbeing.

Source: Responsible Beverage Service — Service Alternatives

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About this topic: Refusing Service

Refusing service is a legal duty, not a judgement call, once a patron is intoxicated or cannot prove age. These questions cover how to refuse politely and safely, how to involve management, and what to document afterwards. This is one of 9 Seller-Server questions on refusing service, each with a full explanation on a single study page.

New to this exam? Our Alcohol Server exam guide explains the format, scoring, and how to prepare.

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What alternatives can a server offer when refusing alcohol to an intoxicated customer?

Why this is the answer

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About this topic: Refusing Service

Related questions

What is the best general approach when refusing further service to a customer?

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Alcohol server training guides

TABC & seller-server prep books

Responsible service references