Before a situation escalates, a server who is concerned about a customer should:

Before a situation escalates, a server concerned about a customer (for example, one becoming intoxicated or agitated) should communicate with coworkers or a manager so the team is aware and can support a coordinated, safe response. Alcohol service is a team effort: alerting others means a refusal of service or intervention will be backed up, and security or management can step in if needed. Proactive communication prevents a server from being left alone to handle a difficult or potentially unsafe situation and helps keep everyone safe.