Alcohol Server · Refusing Service

Before a situation escalates, a server who is concerned about a customer should:

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Correct answer

Communicate with coworkers or a manager so the team is aware and can support a safe response

A Communicate with coworkers or a manager so the team is aware and can support a safe response
B Say nothing
C Leave the building
D Wait until there is a fight

Why this is the answer

Before a situation escalates, a server concerned about a customer (for example, one becoming intoxicated or agitated) should communicate with coworkers or a manager so the team is aware and can support a coordinated, safe response. Alcohol service is a team effort: alerting others means a refusal of service or intervention will be backed up, and security or management can step in if needed. Proactive communication prevents a server from being left alone to handle a difficult or potentially unsafe situation and helps keep everyone safe.

Source: Responsible Beverage Service — Team Communication

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About this topic: Refusing Service

Refusing service is a legal duty, not a judgement call, once a patron is intoxicated or cannot prove age. These questions cover how to refuse politely and safely, how to involve management, and what to document afterwards. This is one of 9 Seller-Server questions on refusing service, each with a full explanation on a single study page.

New to this exam? Our Alcohol Server exam guide explains the format, scoring, and how to prepare.

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Before a situation escalates, a server who is concerned about a customer should:

Why this is the answer

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About this topic: Refusing Service

Related questions

What is the best general approach when refusing further service to a customer?

When is the easiest and safest time to intervene with a customer who is drinking too much?

If a customer becomes angry when refused service, what should the server do?

What alternatives can a server offer when refusing alcohol to an intoxicated customer?

Study materials on Amazon

Alcohol server training guides

TABC & seller-server prep books

Responsible service references