Which statement best describes how you respond to constructive criticism from a supervisor?

Receiving feedback well is a critical trait the 474 measures. Mail carriers work under supervisors who provide ongoing direction on routes, procedures, performance, and safety. The pattern that scores: (1) listen openly — don't interrupt or react defensively; (2) seek to understand — ask clarifying questions; (3) accept it as growth — feedback is information for improvement, not personal attack; (4) apply it — implement the changes. Defensiveness, ignoring, and discouragement are all disqualifying patterns. The exam wants people who treat feedback as data, not as criticism. This item pattern recurs in different wordings across the 474.