Which statement best reflects your attitude toward providing good customer service on your route?

Although carriers are not primarily retail clerks, they represent the Postal Service to the public every day and regularly interact with customers on their routes. The best answer shows you view courteous, helpful, professional customer service as part of the job. Treating customers as an annoyance, conditioning help on tips, or dismissing customer service entirely all conflict with the service-oriented values the exam rewards. The 'tell your story' items let you express attitudes that fit the role, and a genuine commitment to professional, friendly service is one the Postal Service values highly.