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USPS · Tell Us Your Story

Which statement best reflects your attitude toward providing good customer service on your route?

Reviewed by Jordan Morley, Editorial Lead at 247SimpleTests. Written by the 247SimpleTests Editorial Team from the official source material cited on every question.

Correct answer

I see good customer service as part of the job — being courteous, helpful, and professional with the people on my route

  1. A Customers are an annoyance to avoid
  2. B I only help customers if they tip me
  3. C I see good customer service as part of the job — being courteous, helpful, and professional with the people on my route
  4. D Customer service is not relevant to delivering mail

Why this is the answer

Although carriers are not primarily retail clerks, they represent the Postal Service to the public every day and regularly interact with customers on their routes. The best answer shows you view courteous, helpful, professional customer service as part of the job. Treating customers as an annoyance, conditioning help on tips, or dismissing customer service entirely all conflict with the service-oriented values the exam rewards. The 'tell your story' items let you express attitudes that fit the role, and a genuine commitment to professional, friendly service is one the Postal Service values highly.
Source: USPS 474 VEA — Customer Service Attitude

Practice more questions

This question is from our USPS Exam Practice Tests practice test. Take the full practice test to test your knowledge across all Tell Us Your Story and other topics.

Take the VEA 474 (Mail Carrier) practice test →

About this topic: Tell Us Your Story

Tell-us-your-story items ask about your work history and experience — attendance, longevity, responsibilities. Answer accurately; these are verified against your application. This is one of 5 VEA 474 (Mail Carrier) questions on tell us your story, each with a full explanation on a single study page.

New to this exam? Our USPS exam guide explains the format, scoring, and how to prepare.

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