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A
I become defensive and ignore it
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B
I welcome constructive feedback as a chance to improve, listen carefully, and apply it to do better work
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C
I argue that I am always right
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D
I take it personally and lose motivation
Why this is the answer
Openness to feedback is a quality the exam looks for, because new carriers must learn procedures and continually improve. The best answer shows you accept constructive feedback positively — listening, not taking it personally, and using it to improve your performance. Becoming defensive, arguing, or losing motivation in response to feedback signals difficulty in a workplace that depends on coaching and standardized procedures. The VEA rewards a growth-oriented, coachable attitude, which makes for a more capable and adaptable employee over time.
Source: USPS 474 VEA — Receiving Feedback