USPS · Tell Us Your Story

How would you best describe your response to receiving constructive feedback from a supervisor?

Correct answer

I welcome constructive feedback as a chance to improve, listen carefully, and apply it to do better work

  1. A I become defensive and ignore it
  2. B I welcome constructive feedback as a chance to improve, listen carefully, and apply it to do better work
  3. C I argue that I am always right
  4. D I take it personally and lose motivation

Why this is the answer

Openness to feedback is a quality the exam looks for, because new carriers must learn procedures and continually improve. The best answer shows you accept constructive feedback positively — listening, not taking it personally, and using it to improve your performance. Becoming defensive, arguing, or losing motivation in response to feedback signals difficulty in a workplace that depends on coaching and standardized procedures. The VEA rewards a growth-oriented, coachable attitude, which makes for a more capable and adaptable employee over time.
Source: USPS 474 VEA — Receiving Feedback