When a patron becomes aggressive after being refused service, the priority is:

When a refused patron becomes aggressive, the priority is the safety of staff and other patrons. The appropriate response is to remain calm, use de-escalation techniques, avoid arguing or provoking the person, and involve security or, if necessary, law enforcement — rather than serving them to placate them or attempting risky physical confrontation. Managers should have procedures for handling aggressive patrons safely and should support staff in such situations. Keeping everyone safe, not winning the confrontation, is the guiding principle in these incidents.