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Alcohol Server · Handling Difficult Situations

A patron insists they are fine to drive despite showing clear signs of intoxication. The best response is to:

Reviewed by Jordan Morley, Editorial Lead at 247SimpleTests. Written by the 247SimpleTests Editorial Team from the official source material cited on every question.

Correct answer

Try to arrange alternative transportation and, if they attempt to drive, follow house procedures which may include notifying authorities

  1. A Give them coffee and let them go
  2. B Try to arrange alternative transportation and, if they attempt to drive, follow house procedures which may include notifying authorities
  3. C Let them drive
  4. D Ignore it

Why this is the answer

When an intoxicated patron insists on driving, the best response is to try to arrange alternative transportation — a taxi, rideshare, or sober friend — and to follow the establishment's procedures, which may include notifying law enforcement if the patron attempts to drive and poses a danger. A patron's belief that they are 'fine' is unreliable, since impaired judgment is part of intoxication, and coffee will not make them sober. Taking reasonable steps to prevent impaired driving protects the patron, the public, and the establishment from a potentially tragic and costly outcome.
Source: Responsible Beverage Service — Impaired Driving Situations

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About this topic: Handling Difficult Situations

Managers are tested on the escalation path for difficult situations: an intoxicated patron who will not leave, a fake ID, a fight, or a staff member who over-serves. The right answer is almost always the calm, documented, lawful option rather than the fastest one. This is one of 12 On-Premise / Manager questions on handling difficult situations, each with a full explanation on a single study page.

New to this exam? Our Alcohol Server exam guide explains the format, scoring, and how to prepare.

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