Alcohol Server · Handling Difficult Situations

If a fight breaks out among patrons, staff should generally:

Correct answer

Prioritize safety — separate themselves and others from danger, call for security or law enforcement, and follow house procedures

  1. A Join in
  2. B Prioritize safety — separate themselves and others from danger, call for security or law enforcement, and follow house procedures
  3. C Serve more alcohol
  4. D Lock the doors

Why this is the answer

If a fight breaks out, staff should generally prioritize safety: avoid putting themselves in danger, help other patrons move away from the conflict, call security or law enforcement as appropriate, and follow the establishment's procedures. Untrained staff physically intervening in a fight can lead to injury and liability. Managers should train staff on how to respond safely and should ensure incidents are documented afterward. The overriding goal is to protect people from harm and bring the situation under control through proper channels, not to personally break up the altercation.
Source: Responsible Beverage Service — Altercations