Alcohol Server · Handling Difficult Situations

When ejecting a patron is necessary, doing so safely means:

Correct answer

Following procedures, involving security, staying calm, and prioritizing everyone's safety

  1. A Using force immediately
  2. B Following procedures, involving security, staying calm, and prioritizing everyone's safety
  3. C Doing it alone aggressively
  4. D Refusing to let them leave

Why this is the answer

When it becomes necessary to ask a patron to leave, doing so safely means following established procedures, involving security or appropriate staff, remaining calm and professional, and prioritizing the safety of the patron, staff, and others. Aggressive or solo confrontations increase the risk of injury and liability. Where the patron is intoxicated, staff should also consider how the person will get home safely. Managers should ensure there are clear, safe procedures for ejecting patrons and that staff are trained to follow them, rather than improvising in a potentially dangerous moment.
Source: Responsible Beverage Service — Safe Ejection